This policy applies to all orders placed via our website. For purchases made through our retail, clinic, or online partners, please contact them directly for assistance.

To request a refund, you must use our contact form to initiate your return. Please include your order number or proof of purchase in your message. Products must not be sent back until your return request has been approved. Once approved, you will be provided with return instructions. Refunds are only processed after we have received and inspected the returned product. Approved refunds will be issued back to your original payment method within 7 business days.

Faulty Packaging

If your product arrives with damaged or faulty packaging, please contact us via the contact form within 14 days of receiving your order. Once your return is approved, you will need to send the product back to us. A refund will be issued after we have received the returned item.

Product Consistency, Colour, or Quality Issues

If you find that your product has consistency, colour, or performance issues that do not meet expectations, please contact us via the contact form within 14 days of receiving your order. Once your return is approved, you must send the product back. A refund will be issued after the returned product has been inspected.

Allergic Reaction or Irritation

If you experience an allergic reaction or irritation, please contact us via the contact form within 14 days of receiving your order. We will require detailed information, including photos of the affected area and a description of the incident. Once approved, the product must be returned to us. A refund will be processed once the returned product has been received and reviewed.